About Bonprix

Bonprix was launched in the United Kingdom in 2005. It aims to bring stunning fashion at reasonable prices. The company is keen on interpreting the latest trends on the catwalk to create flattering and wearable pieces. The clothing it offers to customers is of great quality that has remarkable value for money. It not only offers fashion for women from sizes 6 to 32 but it also includes a varied selection of shoes, accessories, menswear, lingerie, kids’ clothing and other classic fashion essentials at affordable prices.

How to Register for a Bonprix Online Account

Shoppers can register an account on the Bonprix website anytime. A registered account allows shoppers to manage their account online.

Shoppers can open an account through placing an order on the website. While placing an order, shoppers will be registered automatically.

Customers who have a Bonprix account but have not experienced shopping on the website can have their account registered online. They need to click “My Account” and enter their account number on the appropriate box. They will then need to hit “Register” and follow the instructions being prompted.

How to Manage a Bonprix Online Account

Registered customers can manage their account through clicking “My Account”. This will allow them to set up their access details. Once logged in, registered customers can:

  • Change their account information
  • View their statement online
  • Check their account balance
  • View and monitor their recent orders
  • Arrange returns
  • Make payments
  • Manage their payments

How to Reset your Bonprix Password

You can reset your password through going to the Forgotten Password page. Once you have entered the information required, you will be sent an email that contains the password reset link. Click the link to be directed to the secure password reset page. Take note that the link will only be valid for a day.

How to Open a Bonprix Personal Account

A Bonprix Personal Account can be opened while shopping. At the checkout process, select Personal Account as your method of payment. You will be asked to enter the required details to apply for a Personal Account. Once successful, you will be sent an email within 24 hours to give your more information about your Personal Account, including your unique credit agreement link.

You need to be at least 18 years old to apply for a Personal Account. All applicants will go through an exhaustive credit worthiness check and affordability assessment. If your application is declined, you will be sent an email regarding the result, along with the main reason for such decision.

How to Request a Bonprix Catalogue

Customers can request for a Bonprix catalogue through the Catalogue Request page on the Bonprix website. They will need to submit the required information and wait for the catalogue to be sent within 7 days.

Bonprix Catalogue Promotional Video

How to Place an Order at Bonprix

Online – Customers can place an order on the Bonprix website anytime. Returning customers need to provide their account number and email address to complete their order.

Quick Order – Customers can place an order through the Quick Order facility on the website. They need to provide the item numbers so they can quickly find the products they want, select the correct details and add them to their Bag.

By Telephone – Customers can call the Bonprix Orderline to place an order. Customers need to be ready with the item numbers, offer codes and product specifications. The Bonprix Orderline is open from 8:00am to 9:00pm daily.

By Post – Customers can place an order through making use of paper order forms found in some Bonprix publications. The completed paper order form must be sent through post to the Bonprix Customer Services department.

How to Apply a Bonprix Offer Code

Customers must quote their Bonprix offer code while on the order process. The offer code needs to be entered in the designated box on the “Confirm Your Order” page. The applicable discounts will then be displayed and outlined on the order confirmation email.

Offer codes cannot be used beyond the Bonprix Offer Code Terms and Conditions.

How to Make a Payment to Bonprix

Customers can easily and quickly make payments through logging in to their account and proceeding to the Payments section.

Customers can also make payments through the Bonprix Quickserv line that can be accessed through a Freephone number. Customers need to provide their Quickserv PIN found on the upper right portion of their statement.

Customers can likewise call the Bonprix contact centre to make a payment.

How to Track your Bonprix Order

Customers are sent an order confirmation email that includes estimated times of delivery. Customers can further track their orders through the Order History section of their account.

If the date of delivery has lapsed and you have not received your order, make sure to contact Bonprix so they can look into the issue.

How to Return an Item to Bonprix

Customers who wish to return an item in their order can arrange a collection by courier through accessing the Returns section of their online account. Alternatively, items can be returned to a local ParcelShop, via a Hermes courier or to a local Post Office. When returning items to a local Post Office, customers need to download and print a pre-paid returns label.

Instructions on returning an item can be found at the appropriate returns label that came with the parcel.

Some items are not eligible for return and they are marked as Non-Returnable on the Bonprix website and catalogue.

If a larger item is being returned, customers must contact Bonprix directly through the WebChat facility on its website, email or telephone.

Items of high value, like jewellery and iPads, need to be returned separately through Royal Mail.

Faulty items to be returned need to be packed separately. Customers must notify Bonprix as soon as an item is deemed faulty. This will allow Bonprix to remedy the issue promptly.

Items for return can be tracked through the Returns section of your Bonprix online account. Refunds for returned items will be made to the original method of payment used. Refunds are processed right away, typically within 7 to 10 days from collection. If no refund has been received, customers contact Bonprix within 60 days from date of collection. Claims made after this period will be invalid.

Bonprix Annual Delivery Pass

The Bonprix Annual Delivery Pass allows customers to avail one year of free, unlimited Standard Delivery service, as well as Next Day and Stated Day delivery services on selected items. The Annual Delivery Pass covers all items for home, Hermes ParcelShop or courier delivery. However, additional delivery fees may be applied as clearly stated on the Shopping Bag before checkout.

The Annual Delivery Pass can be purchased online. Once purchased, the Annual Delivery Pass benefit can be seen on the Shopping Bag and on the checkout page. The Annual Delivery Pass can be cancelled within 14 days of purchase. If no orders were placed during the 14-day period, customers will be refunded in full. If orders have been made within the 14-day period, customers will not receive any refund.

Bonprix Delivery Options

Standard Delivery – Costs £3.99; Most items are delivered in 2 to 4 days, excluding Bank Holidays; Items delivered from 8:00am to 8:00pm, Monday to Saturday and from 10:00am to 5:00pm on Sundays

Next Day Delivery – Costs £5.99; Items are delivered from Monday to Sunday, excluding Bank Holidays; Orders must be placed before 10:30pm for delivery the following day; Not available on all items; Not available to Northern Ireland and other non-mainland UK addresses

Stated Day Delivery – Costs £5.99; Items are delivered on the date preferred, up to 7 days ahead; Not available on all items; Not available to Northern Ireland and other non-mainland UK addresses

Collect from Local Shop – Orders can be delivered to a local ParcelShop for pick up at the convenience of the customer; Available to certain items only; Customers will be advised once their parcel has arrived at the selected ParcelShop; Customers need to pick up their parcels personally; Customers are required to show the text confirmation or order confirmation email during pick up; Customers are required to produce any of the following identification.

  • Passport
  • National ID Card
  • Driving Licence
  • Credit/Debit Card

For security reasons, all first orders must be delivered to the home address of the new customer. Subsequent orders can then be delivered to a different address. Customers can add alternative delivery addresses through logging in to their account.

Customers who are not available to receive their parcel on the delivery date can request to have their parcel left in a safe and secure area within the address as long as the courier can access that area. Customers can also request to have their parcel left with their neighbour. Customers are advised that having their parcel left in such manners are at their own risk.

Bonprix Pros and Cons

PROS

  • 25% off and free delivery on first Personal Account order
  • Free catalogue
  • Annual Delivery Pass available
  • Delivers to BFPO addresses

CONS

  • Does not offer item exchanges
  • Does not delivery internationally
  • Offer codes cannot be applied retroactively

Bonprix Reviews

Trustpilot

Reviews  5,501

Excellent              75%

Great                    13%

Average               5%

Poor                      3%

Bad                        5%

Reviews.io

54% of reviewers recommend Bon Prix UK

Hellopeter.com

Average rating of 2.00 from 1 reviews

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Company Details
  • Company Name: FREEMANS PUBLIC LIMITED COMPANY
  • Registration Number: 00321643
  • Incorporation Date: 1936-12-08
  • Status: Active
Loan Details
  • APR See website
  • Loan Amount See website
  • Repayment Duration: See Website
Contact Bon Prix Catalogue
  • via Phone: 03332006014 Call
  • via Post: 66-70 Vicar Lane, Little Germany, Bradford, West Yorkshire, BD99 2XG