BooHoo is an online fashion retailer based in the United Kingdom. It started in 2006 and primarily targets males and females from 16 to 30 years old. It specializes in its own brand of fashion clothing and offers more than 27,000 products to customers.

In 2007, BooHoo began its printed campaigns and in 2011, it released its first television advertisement. 2012 was the year that BooHoo hit the international market, expanding to Australia and the United States.

In 2013, it opened its London office. It was also the year when it accumulated 1 million Facebook followers. The next year, the company reached PLC status in the stock market and it also launched BooHooPLUS.

The BooHoo app was launched in 2015. That same year, the company launched BooHooFIT, opened its New York City office, and accumulated 1 million Instagram followers.

As the company turned 10 in 2016, it had 1000 employees.

BooHoo has become a global brand that offers customers hundreds of new products each day. This allows its customers to have the latest fashion looks at a lesser price.

Boohoo Promotional Video

How to Create a BooHoo Account

Creating a BooHoo account is quick and easy through registering using your Facebook or Twitter account.

Another option is to register using your email. If you choose this option, you will need to provide the details required:  Your title, first name, last name, and email address. You will need to create and confirm a password for your account. Providing your date of birth and gender is optional.

How to Change your BooHoo Delivery Address

You can change your delivery address through logging in to your account. Once logged in, you can edit or add a delivery address through selecting “Addresses”.

How to Change your BooHoo Contact Preferences

You can change the way BooHoo contacts you about information you might want to hear about through logging in to your account. Once logged in, you need to click on “Contact Preferences”. Here you can select the manner in which BooHoo will contact you. If you do not wish to hear about the latest news from BooHoo, you can simply un-tick everything.

How to Change your BooHoo Password

You will need to log in to your BooHoo account to change your password. Once logged in, go to “Account Information”. You will find instructions on changing your password there.

In case you have forgotten the password to your BooHoo account, simply click “Forgot your password?” on the log in page. You will the need to follow the instructions to reset your password.

If the above options do not work, contact BooHoo through clicking “CONTACT US”.

How to Change your BooHoo Payment Details

You first need to log in to your account to make changes on your payment details. Once logged in, you will be able to edit or delete your payment details. Doing this will also allow you to add new payment details.

How to Pay for your BooHoo Order

BooHoo accepts card payments through:

  • Visa
  • Visa Debit
  • MasterCard
  • Maestro
  • Electron
  • American Express
  • Discover (not available on the BooHoo mobile app)
  • Diners (not available on the BooHoo mobile app)

On the final billing stage, BooHoo will contact your card issuer or bank right away to ask for authorization to draw payment from your card or bank account.

BooHoo also accepts payments through:

  • PayPal
  • Apple Pay
  • Clearpay (not available on the BooHoo mobile app)
  • BooHoo Gift cards
  • Prepaid debit cards

How to Use a BooHoo Gift Voucher

To use a your BooHoo Gift Voucher, simply enter the code of your gift voucher in the box for “Redeem Gift Voucher”.

If your order costs less than the balance in your gift certificate, the remainder of the balance can be used on future orders.

If your gift voucher is not working, make sure you have entered the code in the appropriate box. Do not enter your voucher code in the box for promotions code. Voucher codes must be entered in the box for redeeming gift vouchers.

How to Track your BooHoo Order

You can track the whereabouts of your order through the BooHoo website. You simply need to type in the order number found on the order confirmation email sent to you.

If you have received a dispatch email, you can track your order through clicking the tracking link included in it.

If you do not know your order number, you can find it through logging in to your account and proceeding to the “Order History” section.

How to Return your BooHoo Order

You can return your order 14 days from its receipt. However, you cannot return cosmetic products and pierced jewellery. Lingerie and swimwear are likewise ineligible for return if the hygiene seal is broken.

BooHoo has gone paperless. Therefore, there will be no delivery note included in your parcel. You will need to use BooHoo Returns portal to generate a returns label that can be tracked.

Return an order through printing the return label at home – You will need to repack the items for return. You will then need to visit the BooHoo Returns portal to supply information on the items for return and reason for returning them. You will then need to select the courier that delivered the parcel to you as each courier requires a different label. Make sure you keep a copy of the return tracking information. You will be notified via email as soon as BooHoo receives the returned item.

Return an order through printing the return label in a store – If you do not have a printer at home, you can process the return in a Hermes store. Once you have packed the item you want to return, you can go to the nearest Hermes store and have the return label printed there.

How to Contact BooHoo

If you have a question, feedback or a complaint, you can make it known to BooHoo through getting in touch with its virtual agent, Layla.

You can also contact BooHoo through email or through its social media accounts at Facebook, Twitter or WhatsApp.

BooHoo Delivery Options

UK Standard Delivery – Costs £3.99 per order. Order delivered in 5 days.

UK Next Day Delivery – Costs £5.99 per order. Order delivered the next day if order is placed before 11:00pm on Sunday to Friday or before 9:30pm if it is a Saturday.

Hermes Standard Parcel Collection – Costs £3.99 per order. Order arrives in the shop in 5 days.

Hermes Next Day Parcel Collection – Costs £5.99 per order. Order arrives in the shop between 12:00pm and 5:00pm if order is placed before 11:00pm on Sunday to Friday or before 9:30pm if it is a Saturday.

Next Day 24/7 Locker Collection – Costs £5.99 per order. Order is available for collection the next day if order is placed before 11:00pm on Sunday to Friday or before 9:30pm if it is a Saturday.

HubBox Standard Parcel Collection – Costs £3.99 per order. Order arrives in the shop in 5 days.

HubBox Next Day Parcel Collection – Costs £5.99 per order. Order arrives in the shop between 12:00pm and 5:00pm if order is placed before 11:00pm on Sunday to Friday or before 9:30pm if it is a Saturday.

DPD Precise Delivery – Costs £5.99 per order. You need to select a day you prefer for delivery. DPD will then send you a text message to schedule a 1-hour delivery time between 11:00am and 5:00pm.

BooHoo Premier Unlimited Delivery

BooHoo offers a premier deliver service that allows you unlimited standard or next day delivery for the whole year with a £9.99 annual fee.

Once you avail of this delivery service, it will be applied automatically when you checkout.

There is no minimum spend you have to comply with to avail of this unlimited free delivery service and free standard returns once you sign up.

BooHoo Refunds

Typically, refunds are processed in 21 days. The amount will be reflected on the method of payment you used to place the order you have returned.

If you used a store credit or gift voucher as a form of payment, the refund amount will be reflected on your BooHoo account.

No refund will be given if the items returned are not in compliance with the BooHoo returns policy.

If it has been 28 days and you still have not received any updates on your return and refund request, it is recommended that you get in touch with BooHoo immediately.

BooHoo Refer A Friend Programme

BooHoo offers a referral programme wherein you can refer your friends to receive rewards when your friends shop at BooHoo.

You need to sign up to the program through visiting the “Refer-a-friend” page. Once you sign up, you will be able to access your unique sharing link that you can send to your friends. However, only those of your friends who have not shopped at BooHoo will be eligible to join the programme. Your referred friend must not cancel or return his or her order for you to receive your rewards.

The referral programme is only available on the BooHoo website. The referral programme cannot be accessed through the BooHoo app.

BooHoo Pros and Cons

PROS

  • Affordable fashion products
  • Extensive product selection
  • Unlimited Next Day Delivery available
  • Instalment payment available through Clearpay for orders above £10
  • Referral programme rewards available
  • Student discount available
  • Items can be returned even without the original packaging

CONS

  • Does not allow changes to be made on the email address associated with the BooHoo account
  • No option for canceling or editing an order that has been placed
  • Discover, Diners and Clearpay are not available as payment options on the mobile app
  • Order exchange not available
  • Cannot be contacted through telephone

Frequently Asked Questions

BooHoo Reviews

Trustpilot

Reviews  133,477

Excellent              59%

Great                    16%

Average               7%

Poor                      7%

Bad                        10%

Other websites where you can find reviews of BooHoo include;

BooHoo Social Channels

You can learn more about updates and exclusive offers from BooHoo through their blog or through any of their social media profiles: Facebook, Twitter, YouTube, Instagram, Pinterest and Snapchat.


Company Details
  • Company Name: BOOHOO.COM UK LIMITED
  • Registration Number: 05723154
  • Incorporation Date: 2006-02-27
  • Status: Active
Loan Details
  • APR: See Website
  • Loan Amount: See Website
  • Repayment Duration: See Website
Contact Boohoo
  • via Post: 49/51 Dale Street, Manchester, M1 2HF