About Dorothy Perkins Catalogue

Dorothy Perkins is not just about fashion – it is about what the company loves. The company offers sensational, feminine, versatile and affordable choices from a varied range of styles. With this, women can expect their wardrobe to do well at multitasking like they do.

Dorothy Perkins believes in a fit that is becoming of women. The company has clothing for women of diverse sizes and shapes. They even have a dedicated line for Curve, Tall, Maternity and Petite – standing true to their goal of giving women a feminine and flattering fit.

Every occasion can be made special with the right kind of dress and this is one of the things that Dorothy Perkins is good at. And it does not stop here. Dorothy Perkins offers women choices for the entire outfit. The company definitely has the bag, shoes, jeans, coat and jewellery to complete the look.

With more than a hundred years of experience in dressing women, Dorothy Perkins provides style inspiration to women – whatever the occasion may be. And with the new ideas they share, women are bound to find new pieces to add into their choices each week.

How to Create a Dorothy Perkins Account

It only takes a minute to create an account with Dorothy Perkins. And once you have an account, you will have the ability to:

  • Check out your order faster
  • Save your frequent addresses
  • Track your order(s)
  • Request returns

You simply need to visit this link and provide your details to register. You will also be able to login to your account through this link.

How to Reset Your Password

In the event you have forgotten the password you created for your account, Dorothy Perkins will reset it in your behalf. You just need to go to the login page and click on the “Forgotten your password?” link.

You will then receive a link in your email to reset your password. Take note that you will only be able to use this link for 30 minutes. After this period, you will have to ask for a new link. If it is coming close to 30 minutes and you still have not received the link to reset your password, make sure to double check junk or spam or promotions folders. Make sure you only make one request per hour. Multiple requests within an hour can cause your account to be locked.

How to Unlock Your Account

If you fail 5 times at logging in, your account will be automatically locked. In order for your account to be unlocked, you will need to call Dorothy Perkins to inform them of the email address you used to register an account with them.

How to Place an Order

If you have a good idea of what it is exactly you are in search of, you can start browsing through the product categories: NEW IN, CLOTHING, DRESSES, SHOES, ACCESSORIES, SALE and MENSWEAR. You can also search for an item through the search bar wherein you can type in a keyword or the item number.

Once you have found the piece you are searching for, you will need to select a size and quantity.  You then need to click “ADD TO BAG”.

Now, you have the option to continue with your shopping. You can also take another look at the items in your bag. This can be done through click on “View your bag”.

Once you are all set with the items in your bag, you can now proceed to “CHECKOUT”. Here, you will be able to complete the order you have in mind. Or if you are having second thoughts, you can always select the “Save for later” option. You can also remove items at this point.

How to Cancel an Order

Once you have successfully placed an order online, the company will start to process the order right away. There is no way to interrupt this process before an order is dispatched and payment is made.

Nonetheless, shoppers can return items that they no longer need. A full refund can be requested through the use of the returns label enclosed in the parcel. Another option is to take the items to a standalone Dorothy Perkins stores in the United Kingdom and Ireland.

Dorothy Perkins Promotional Videos

How to Track Your Order

You simply need to log in to your Dorothy Perkins account to track your order. Once logged in, you can select an order and click its tracking number to have an idea of where it is at the moment. You can also use the dispatch confirmation link in your email to monitor the whereabouts of your order. Another option for tracking the progress of your order can be found here.

How to Place an Order over the Phone

While the fastest and simplest way to place an order is through the Dorothy Perkins website or you do not have the means to place an order online, you can give the company a call. A friendly advisor will be glad to assist you in placing an order,

Make sure you are ready with the order requirements, your payment information, and email address.

How to Apply for a Dorothy Perkins Account Card

In order to qualify as a Dorothy Perkins Account Cardholder, you will have to be:

  • 18 years old or above
  • A permanent United Kingdom resident
  • Living in the United Kingdom for the past year (except Her Majesty’s Forces personnel)
  • A United Kingdom bank account holder

Moreover, you likewise need to:

  • Have a home phone number or a mobile phone number
  • Be not a Dorothy Perkins Account Cardholder
  • Have a regular source of income

You will also be subjected to a credit search via NewDay Ltd to make sure you meet the credit criteria.

You will be able to complete the application in about 10 to 15 minutes. Whether your application is accepted or declined, you will know right away. If you have questions about the decision, you can have an Underwriter assess it and they will need to discuss matters with you before a final decision can be made.

Once you apply for a Dorothy Perkins Account Card, you have 14 days from the date of receipt of the card to inform the company that you wish to retract the agreement. This can be done through calling the company or sending them an email.

If your application has been declined, it is recommended that you check the report on your credit standing and give yourself three months at the least before applying again.

How to Request a Change in Your Credit Limit

It is possible to increase or decrease the credit limit on your Dorothy Perkins Account Card. This can be done through reaching out to the company via telephone, email or post.

Increasing your credit limit depends on your personal state of affairs. You can request an amount and this will be subjected to an assessment by the company. Nonetheless, the company regularly reviews the limit available to customers.

How to Activate Your Card

You will need to call Dorothy Perkins to have your card activated. Calls can be made from Monday to Sunday, between 8:00am and 9:00pm. You need to active your card before you can use it.

How to Pay Your Account Card

Direct Debit – You can reach New Day customer services via telephone to have a Direct Debit account set up.

Debit Card – You can reach customer services via telephone to use the automated service. It can take up to one business day before a payment is credited.

Standing Order/Telephone Banking/Internet Banking – Bills payment can be set up through getting in touch with your Building Society or bank. You will need to use the bank information found in your statement. It can take up to one business day before a payment is credited.

Cash/Cheque through a Building Society or Bank – You will need to use the payment slip in your statement and have this processed at your Building Society or bank. It can take up to five business days before a payment is credited.

Arcadia Stores – You will need to use the payment slip in your statement and have this processed at Arcadia stores. Only debit card and cash payments are accepted. It can take up to five business days before a payment is credited.

Post – This requires a cheque made payable to NewDay Ltd. It can take up to seven business days before a payment is credited due to bank holidays and busy postage periods.

How to Return an Item

To return unwanted items, you will need to make sure that they are in the original condition complete with the tags attached. These must be returned to Dorothy Perkins in 28 days after receipt of the parcel.

You can start the return process through accessing the Dorothy Perkins return portal, providing the required information and generating the appropriate returns label.

Take note that certain items, like pierced jewellery and underwear, are not eligible for return due to hygiene reasons.

If a refund is necessary, the amount will be reflected on the payment method used for that order.

Student Discount

Students can enjoy a 10% discount for online purchases at Dorothy Perkins. The codes are generated on the UniDays and Student Bean websites. Please note that these can only be used within 30 minutes of discount code creation.

This discount is not applicable on card payments made in a store. The discount is not applicable as well on or gift cards.

Gift Cards

Gift cards are available in local Dorothy Perkins stores with values up to £300. Gift cards are valid for 2 years from the date it was purchased. Once this period has elapsed, any balance that remains on the card will be removed.

Gift cards can also be purchased online.

These gift cards can be used in-store or online.

Dorothy Perkins Pros and Cons


  • Free standard delivery in the UK for single transaction orders £50 or more
  • Delivers to the Channel Islands
  • Capable of international delivery
  • Unlimited delivery available at £95
  • Free returns on all United Kingdom orders


  • No option to change part of the order
  • Does not offer exchange service

Reviews on Dorothy Perkins


Reviews  626

Excellent              9%

Great                    6%

Average               3%

Poor                      7%

Bad                        74%

More about what people have to say about Dorothy Perkins can be found at:

Dorothy Perkins Social Channels

You can learn more about style ideas through following Dorothy Perkins at:

You can also check their blog for more fashion inspiration and announcements on special treats.

Company Details
  • Registration Number: 01716523
  • Incorporation Date: 1983-04-20
  • Status: Liquidation
Contact Dorothy Perkins Catalogue
  • via Phone: 03449840261 Call
  • via Post: Tower Bridge House, St. Katharines Way, London, E1W 1DD