Fifty Plus – The Ideal Catalogue For The Mature Woman

Fifty Plus is a trading style of J D Williams & Company Limited, the UK’s leading direct home shopping company, operating over 20 successful catalogue brands. Their catalogues offer a huge selection of clothing and other products for all ages and sizes. All our clothes are designed to provide the best fit at the best value, and they are specialists in the area of larger size womenswear.

About Fifty Plus Catalogue

The company was founded in 1875 by James David Williams, who in 1882, was the first to make use of the UK’s parcel post service, to send his company’s products direct to his customers. The formula of providing quality, fashionable, value for money clothing direct to customers proved increasingly popular towards the latter end of the 20th Century and J D Williams enjoyed significant growth.

This continuing growth has ensured J D Williams is the most successful direct home shopping company in the UK today, with over 6 million customers and 3,500 employees.

J D Williams & Company Limited is part of N Brown Group plc.

If you have any other queries, please contact us:

J D Williams & Company Limited trading as Fifty Plus

Registered office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England.

Registered in England

Number: 00178367

VAT registration number: 148 8796 03

J D Williams & Company Limited trading as Fifty Plus is authorised and regulated by the Financial Conduct Authority. Firm Reference Number: 311618.

Fifty Plus Products

Fifty Plus stock a wide range of products across its catalogue brand. You can find pretty much anything you are looking for, such as;

Womenwear

Blouses & Shirts, Coats and Jackets, Dresses, Jeans, Jersey Tops, Jumpsuits, Kimonos & Shrugs, Knitwear, Leggings, Skirts, Sports & Leisure, Swimwear, Tailoring, Tops, Trousers and Shorts,

Accessories

Bags, Beauty, Belts, Fascinators, Fragrances, Gloves, Hair Accessories, Hats, Jewellery, Purses, Scarves, Shawls, Sunglasses, Umbrellas and Watches.

Lingerie

Babydolls, Bras, Knickers, Nightwear, Shapewear, Slips and Camisoles, Thermals, Tights and Socks.

Footwear

Accessories, Boots, Sandals, Shoes, Slippers, Socks and Trainers.

Menswear

Accessories, Blazers, Chinos, Coats and Jackets, Footwear, Jeans, Joggers, Knitwear, Nightwear & Underwear, Shirts, Shorts & Swim shorts, Sports Clothing, Sweatshirts, T-Shirts & Polo Shirts, Tailoring and Trousers.

Electricals

Air Treatment, Fires & Surrounds, Floorcare, Gaming & Consoles, Garden & DIY, Health & Beauty, Heaters & Fans, Home Cinema & Freeview, iPods & Headphones, Large Appliances, Lighting, Phones, Photography, Sat Navs & In-Car Audio, Small Appliances, Smart Tech, Sound, stems, Speakers & CDs , Tablets, Laptops & PCs and TVs.

Gifts

Balloons & Wrap, Books, Candles & Holders, Collectables, Experience Days, Fancy Dress & Party, Flowers, Food & Drink, For the Home, Gadget Gifts, Musical Instruments, Novelty Gifts, Party Games & Trivia, Personalised Gifts, Sentimental Gifts, Stationery & Calendars and Unique Gifts.

Home & Garden

Bathroom Furniture, Bedding, Bedroom Furniture, Candles & Holders, Curtains, Blinds & Poles, Cushions, Throws & Beanbags, Decorative Accessories, Desks & Office Chairs, Dining Furniture, Garden & DIY, Kids Room, Kitchen Utensils & Cookware, Laundry & Cleaning, Leisure, Lighting, Lounge Furniture, Rugs & Mats, Small Appliances, Storage Solutions & Bins, Tableware, Towels and Bathmats.

Kids & Toys

Accessories & Bags, Baby, Coats & Jackets, Dresses & Skirts, Hoodies & Jumpers, Jeans & Leggings, Joggers, Kids Room, Nightwear & Onesies, Nursery, Schoolwear, Shoes, Shorts, Swimwear, Tops, Toys, Underwear and Nightwear.

Fifty Plus Promotional Video

Ways to Pay

The following Terms and Conditions relate only to new customers registering online. If you are an existing customer, please sign in to view the Terms & Conditions that relate to your own account.

Online Debit or credit card

The easiest way to make a payment is through our website. Visit “My Account” and click on “Account balance and payment” to pay with your debit or credit card. You can also pay in full when you place an order – just add a debit or credit card on the checkout page.

Your bank

(online/by phone/in branch)

If your bank offers online or telephone banking you’ll need to provide the correct sort code and account number. Please visit the website for more information.

You can also pay over the counter in a bank branch using your payment slip as a giro credit form. Please ensure you get a proof of payment. Some banks may make a charge if you pay anywhere except a branch of your own bank.

Direct Debit

You can set up a direct debit in the “My account” section of the website or by calling our payment line (details are below under “By phone”).

You can also email us for a direct debit instruction form. See the website, under “Contact us”

Once your direct debit is arranged, we’ll collect payments every 28 days. All direct debits will show on your bank/building society records as JD Williams.

By phone

Our payment line is open 24 hours a day, 7 days a week. You can contact us on 0871 231 2000 (Calls cost 13p per minute plus your phone company’s access charge).

You will need:

your card number

type of card (e.g. Visa Debit/Maestro)

the card expiry date

the card verification number (the last 3 digits on the back of the card)

Payzone and Post Office

You can pay using your statement and the barcode above the payment slip in your local store or Post Office. They charge a standard fee of £1, which will appear on your next statement. Please make sure you get proof of payment and keep your receipt.

If you use the giro slip rather than the Post Office barcode when paying at the Post Office, we’ll charge a fee of £2.75 per transaction to your account.

By post – Debit or credit card

Copy the long number from the front of your card into the boxes on your payment slip or order form. Please don’t write your card verification number (3 digits on the back of the card) onto any form. Fully complete the rest of the form and return it to us.

Postal order or cheque

Write your customer number on the back of the postal order or cheque and send it to us with your completed payment slip. Make cheques payable to “JD Williams”.

Deliveries

They have a range of delivery options to suit you – we’ll do our best to deliver where and when you want.

Where

They can deliver to your home or your office, or to a friend, relative or next-door neighbour. If ordering online you can set up an alternative delivery address. If ordering by post, just write on the coupon “Please deliver to” and the alternative name, address and postcode. If ordering on the phone, tell our advisor and they will take the details from you. They have the right to refuse to deliver to a third-party address.

For online Standard Delivery orders, they offer Click and Collect for selected products via myHermes ParcelShop. ParcelShop is a group of convenience stores (like Spar or Londis) who have signed up with Hermes to offer this service. ParcelShop accepts the parcel for you and holds it until you’re ready to collect.

When

You can choose how quickly you would like to receive your items. Before you commit to buy, we’ll let you know the delivery charge for your order. They add the charge to each order you place, even if you place multiple orders in one day and receive your items in the same parcel. The delivery times below assume the items are in stock.

It may take longer for some items to arrive – like heavy furniture, large TVs, personalised items or things marked with an asterisk * in the catalogue, which are sent directly by the suppliers. They will need a valid daytime contact number for delivery.

Standard Delivery

They aim to deliver your items in 3-5 days.

Next Day Delivery

They can offer Next Day Delivery on orders placed up to 10pm depending what you are ordering and your chosen delivery address. If you order online, they calculate the order cut-off time for you when you go to the checkout. If ordering by phone, just ask the advisor for the details. If ordering before noon on Saturday, you’ll receive your delivery on Sunday.

If ordering before noon on Sunday, you’ll receive your delivery on Monday. If ordering after the cut-off, you’ll receive the delivery a day later. Orders placed on a bank holiday weekend will generally be delivered on Tuesday. For more about deliveries around Easter and Christmas, please check our website or give us a call.

Nominated Delivery

This allows you to choose a day and a preferred time slot for your delivery. You can choose Morning (up to 1pm) or Afternoon delivery. We’ll make every effort to deliver in the timeslots but cannot guarantee this.

Sunday Delivery

They offer Next Day Delivery and Nominated Delivery on a Sunday.

Direct Express Delivery

If you order online, they may be able to offer this service for items sent directly to you from our supplier. If you select this option, the supplier will aim to deliver your items within 2-3 working days if you order before 5pm. If you order after this time, delivery will be 3-4 working days.

They make every effort to deliver goods on the day they specify. But they cannot guarantee delivery on that day nor can they accept any liability for out-of-pocket expenses, costs, losses or any other expenses due to failed or late delivery.

Supplementary delivery charges – Expensive or larger items may cost more to deliver. Next to these items in the catalogue, you’ll see a symbol showing the delivery price.

Out-of-stock items – If you order an item that is out of stock, they may send you your second-choice item or a carefully selected alternative of equivalent quality and price.

Missing items – In most cases, orders you place will appear on your next statement. If you haven’t received an item that appears on it, please let us know as soon as possible. We’ll assume you’ve received an item unless you tell us within 56 days of the original order date.

Returns

Need to return something? Here’s some helpful information.

Before returning an item, please read about returns in the “Your rights” section.

Please complete the returns part of the advice note that came with your order. This helps us understand why you are returning the item and helps us provide your refund quickly.

If the item was part of a special promotion (like “buy one, get one free”), please return all the items in the deal. If you don’t, they may not be able to give you a full refund.

To order a replacement or exchange item, please use our website or call our orderline. There are 4 recommended ways to return your item to us. Whichever way you choose, it’s essential that you get a receipt or proof of postage. If you don’t have this and your parcel goes missing, they won’t be able to refund your account.

Large items such as furniture will need to be collected by courier.

Please don’t send any payments with your returned goods.

Recommended ways to return:

By courier

The courier that made your delivery can also collect from you. You can arrange collection by calling them directly, visiting our website, or calling our enquiry line and selecting option 1.

myHermes ParcelShop

This is a really convenient way to return your items as the myHermes ParcelShops are open early in the morning and late at night. You can find your nearest one at www.myhermes.co.uk/parcelshopfinder. You’ll need to use the myHermes ParcelShop address label on your advice note.

InPost 24/7 Parcel Lockers

Return your parcel through a national network of fully automated parcel lockers that are available 24/7. Simply print a label, attach it to your parcel and drop it off at your preferred locker at a time that suits you.

To find your nearest InPost Parcel Locker, print your returns label and track your parcel, click on “Arrange a Return” and follow the simple steps while logged into your online account.

Post Office

To find your nearest one, go to: www.postoffice.co.uk/branch-finder. You’ll need to use the Royal Mail portion of the return address label on our advice note. Any other methods will be at your own expense.

FAQ

If I buy a product online can I return it to a store?

If you buy clothing, footwear or accessories on the High and Mighty website and these are items that are sold in our retail stores then they can be returned through the retail network. Simply take your product, in its original packaging along with your Advice Note to the store.

The store will provide you with a ‘Returns Note’ and organise for the product to be returned to the warehouse. The card that you paid with will be refunded within 14 days by our customer services team. Colleagues will NOT be able to refund cards within the store; it can ONLY be done by our customer services team.

None of the Home or Electrical products can be returned via stores.

What should I do if I change my name or address?

Unfortunately you are unable to change the name registered against your account. If you change your name you will have to reregister and create a new account. Once you have activated your new account please use it for all future orders.

If you wish to change your registered address please login to your account and make the appropriate changes. Please note that you are only able to change your address to one within the same country as was registered against the account. If you have changed your country of residence you will have to reregister and create a new account.

Why isn’t my payment card accepted?

Please be aware that certain locally issued Visa and Mastercards will not be accepted on our website. They apologise in advance for any inconvenience this may cause you.

How can I use the promotion codes that I have received through the post/email?

Do you have a promotional code you want to use? It is really easy. When you are on the ‘Shopping Bag’ page, promotional codes can be entered in the ‘Add Promotional Code’ box. Selecting the ‘Apply’ button will present the details of the promotional code.

You can then select the ‘Add to Bag’ button to add the discount / free gift to your bag. Your Promotional Code will be four letters followed by a number. The Promotional Code will have an expiry date and can only be used once.

Can I use my own packaging to return items?

Yes you can use your own packaging to return items. Please ensure you provide us with your name, address, account number, the reason why you are returning the item and the receipt.

Please keep a copy of the receipt for your own records.

You can request a free returns label from us.

Have you received my returned items?

You can check if they have received your returns online with Your Account services. If you click on Your Account you will see the option Account transactions, just click on this option and you will be able to view your received returns in seconds. Please allow up to 14 days for your returns to show.

How much do I have to pay on my balance?

If you have a balance outstanding on your Personal Account, you will receive a statement through the post every 28 days. Your minimum payment is shown at the bottom of your current statement and will include any other payments such as Total Cover (What’s This?) if applicable.

You can choose to pay the minimum payment on your account, or you can pay your balance in full. The choice is entirely yours. You can check your current balance anytime by clicking on Your Account and then choosing the option of Account balance and Payment.

Do I have to be there to sign for delivery?

Sometimes you may have to sign for your delivery. Please see our Delivery Service Policy. They will leave you a card notifying you of the time and date they attempted delivery. If they have successfully left your parcel in a safe place or with a neighbour the card will contain these details. If your parcel has not been delivered the card will contain contact details so that you can arrange an alternate time to deliver to you.

How can I make a payment on my account?

You can pay your account online, over the phone or by post. To pay online, simply sign in to your account on the website and select the ’Your Account’ link, followed by click the ’Account Balance and Payment’ link. You can then pay online instantly using a variety of debit and credit card.

Where can I read your Terms & Conditions?

The Terms and Conditions of the site are available by clicking the ’ Terms and Conditions’ link at the foot of every page.

Do I have to set up a personal account to shop with Fifty Plus?

In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account.

If you create an account, you can choose to take advantage of our credit facilities in order to spread the cost of the payment for the goods you order. If you prefer, you can choose not to use the credit option and instead pay for your purchases using your credit or debit card as you place your order.

What happens if I forget my password or account number?

If you forget your password or account number, you can request a reminder of these details to be emailed to you. To do this, click the ’Sign in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgotten Account Number’ and ’Forgotten Password’.

Click the relevant link, fill in the details on the next page and click the ’Sign In’ button. You will then be signed in to the site (with restricted access to account management areas of the site) and they will email you a reminder.

Why won’t the website accept my address?

Please double check the details you have entered are correct, especially that the postcode and the street name have been entered correctly.

If you still have difficulties, please contact us with your account number and address details and they will be happy to make the changes for you.

Why isn’t the website working properly for me?

On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can – any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. They will then contact you to advise you of our findings and how to overcome the problem.

Why haven’t I received my order?

Most of our items will be delivered to you within 3 to 5 working days (this excludes weekends).

Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you placed your order).

If you feel that your item has not arrived within the expected period please Contact Us.

Can I cancel an order?

Providing your order has not been prepared for despatch you can cancel your order by contacting us or calling our customer services on 0345 071 9018.

Where do you deliver?

They are able to deliver goods to anywhere in the UK. Unfortunately they cannot deliver to addresses outside of the UK or to BFPO addresses.

Why haven’t I received email confirmation of my order?

They send out email confirmations as soon as they receive your order. Please check that you have given us your correct email address (the address they hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.

Why can’t I find an item number?

From time to time certain items may sell out, and in these cases they will remove them from the websites. However, if they receive new stocks of the item, they will make them available again, so it can be worthwhile searching for the item again at a later date.

How do I unsubscribe from your emailing list?

If you no longer wish to receive details of our special offers and promotions, simply send an email to outboundservice.request@homeshoppingdirect.com confirming that you wish to be removed from the emailing list. Please make sure that you send the request from the email address that you want to unsubscribe.

Is it safe to shop online?

Shopping online with them is safe, and they take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server.

Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.

Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG).

Our site is also Verified by Visa and MasterCard SecureCode compliant. They are two systems that help combat fraud by providing greater protection to our customers when they shop online. Both operate in an identical manner – one applies if you using a Visa card and the other if you are using a MasterCard or Maestro branded card to pay for your online transaction. Further information about Verified by Visa and MasterCard Secure code can be found by clicking on the links below:

Verified By VISA MasterCard Secure Code

If you prefer not to send your credit or debit card number over the Internet, simply call us on 0871 231 2000 (Calls cost 13p per minute plus your phone company’s access charge) or contact us for more information.


Company Details
  • Company Name: J.D. WILLIAMS & COMPANY LIMITED
  • Registration Number: 00178367
  • Incorporation Date: 1921-12-13
  • Status: Active
Contact Fifty Plus Catalogue
  • via Post: Griffin House, 40 Lever Street, Manchester, M60 6ES