Marisota is one of the trading styles of J D Williams & Company Limited. Marisota offers a massive range of clothing and other items that appeal to all ages. It designs clothing that fit well and with great value. It specializes on larger size women’s clothing.

How to Sign Up for Marisota Account Online

  1. Click “MY ACCOUNT”
  2. Select “New Online Customer”
  3. Enter your personal details
  4. Choose an account type
  5. Enter your address details

Signing up for a personal credit account with Marisota allows you to have access to its Buy Now, Pay Later programme, as all as the Spread the Cost offer. In this way, you can stay in control over your spending at Marisota. With a personal credit account, you will be sent credit limit alerts and helpful payment reminders. You will likewise be able to check your Marisota balance anytime, anywhere.

If you prefer to settle the full cost of your order upon checkout, you can sign up for a cash-only account instead. Upon checkout, you will be required to settle the order cost through your card.

Shopping online at Marisota is guaranteed to be safe and secure. Marisota takes paramount care of your personal information. It takes great measures to make sure your personal information remain private. Its secure server encrypts personal information to prevent unauthorised access or scanning while your personal details travel over the internet.

How to Change your Marisota Password

  1. Sign in to your account
  2. Navigate to “Change Password”
  3. Follow the prompts

If you are not sure of your password, click the “Forgot Your Password?” link on the login page. You will then be sent an email with a link for you to create a new password.

How to Apply a Marisota Promotion Code

Marisota promotion codes allow you to enjoy terrific discounts and complimentary items. You just need to enter the promotion code on the designated box on your shopping bag. Make sure to click “Apply”.

You can only use one code on each order and promotion codes only work during their validity period.

How to Order Above your Marisota Credit Limit

If the order you want to place exceeds your current credit limit, you can always settle the excess using your credit/debit card.

Please note that credit limits are not increased by request. However, your account will be reviewed regularly and increases will be made accordingly. You will be informed via email of any changes on your credit limit.

How to Make Payments on your Marisota Account

Credit/Debit Card You can pay with a credit/debit card through the Marisota website. Sign in to your account and go to “My Account” and “Make a Payment”. You can also pay with a credit/debit card over the phone. Take note that calls to Marisota cost £13 a minute plus the access charge of your phone company. Payments via credit cards are subject to 1.5% handling fee.

Direct Debit You can set up your direct debit through logging in to your account and navigating to “Setup Direct Debit”. You can also set up a direct debit over the phone. However, this option will cost you £13 a minute plus the access charge of your phone company. You can also request for a mandate for direct debit to be sent to you via post.

Standing Order You can also pay through standing order using the Marisota sort code and account number. Your customer number will act as payment reference.

Post Office You can take your statement to your local post office and inform the cashier of the amount you intend to pay. The cashier will stamp your statement before returning it to you. No extra charges will be made at your local post office but you will be charged a £45 fee on your upcoming statement.

Bank You can take your statement to your bank and inform the cashier of the amount you intend to pay. The cashier will stamp the top portion of your statement before returning it to you. The cashier will hold on to the payment slip found at the bottom portion of your statement. No extra charges will be made if you pay at your bank but extra fees will apply if you pay at a different bank.

Payzone You can make a payment at a Payzone kiosk. Your stamped statement will be returned to you and you will also be issued a receipt. Your account will be charged £33 for each payment made through Payzone.

Payment Slips You can use the Marisota payment slip to make a payment on your account. You can either use your card or a cheque for payment. If using a cheque, it should be made payable to JD Williams and you need to make sure it is not post-dated. You will then need to send the payment slip to Marisota via post.

How to Cancel or Change your Marisota Order

You can cancel or make changes to your order provided it has not yet been sorted out for despatch. You just need to inform Marisota of your intentions right away through its Live Chat service. However, if your order is about to be sent out for delivery or it has already been sent out for delivery, you will no longer be able to make changes to it. Nonetheless, this does not affect your privilege to cancel it.

You can cancel your order, regardless of the reason, within 14 days from its delivery. You must inform Marisota of your request to cancel within this period. Make sure to attach the accomplished Marisota cancellation form to your email.

How to Update Your Card Details at Marisota

A new card can only be used if you have removed the previous one from your Marisota account.

  1. Click “My Account”
  2. Select “Manage Saved Cards”
  3. Delete the expired card
  4. Click “Add New Card”
  5. Enter the necessary details
  6. Click “Continue”

How to Contact Marisota

The Marisota customer service team can be reached through email. The team can also be reached through a phone call. The Marisota customer service line is open Monday to Friday, from 8:00am to 8:00pm and on weekends, from 8:00am to 6:00pm.

Marisota Delivery Options

Unlimited Delivery – Costs £9.95 for 12 months; You will have unlimited use of the Marisota Standard, Next Day, Sunday and Nominated Delivery, as well as Click & Collect services; Supplementary delivery charges still apply, and these will be stated clearly on product information pages, as well as your shopping basket before you place an order

Next Day Delivery as Standard – Costs £3.99 per order; Orders must be placed before 11:00pm for the items to be delivered the next day; Available for Sunday Delivery

Nominated Delivery – Costs £3.99 per order; you will choose the day for delivery to fit your schedule

Click & Collect – Free of charge for orders above £40.00; Your parcel will be delivered to a myHermes ParcelShop of your choice in the UK; myHermes ParcelShops are generally open from 7:00am to 10:00pm daily; You will be sent a message via text and email once your parcel is ready for pick up; You will need to bring a photographic ID with you when you collect your parcel

Marisota Returns

By Courier – You can arrange a collection through the Marisota website, wherein you will be required to login to your account and follow the returns instructions. You can also call the Marisota Enquiry Line to arrange a collection. Another option is to give the courier a call through the number indicated on your parcel

At the Post Office – You can drop off your parcel for return at your local post office. You will need to securely attach the returns label from Royal Mail onto the parcel.

Via myHermes ParcelShop – You can take your securely packed parcel to a myHermes ParcelShop any day of the week. ParcelShops are generally open from the early hours of the morning to late in the evening. Do no forget to have the returns address clearly displayed on your parcel.

24/7 Parcel Lockers – You can return your parcel to fully automated 24/7 Parcel Lockers. Print the appropriate label and attach it securely to your parcel. You can drop it off to your preferred locker anytime at your convenience.  

Marisota VIP Club

Marisota has a VIP Club to reward its customers. Its VIP club offers members access to exclusive offers, competitions and gifts. To qualify, customers need to place at least 4 orders at least £300 value after returns within a year. Placing at least 4 orders with at least £650 value after returns within a year further qualifies a customer to the VIP Elite Club.

Marisota Pros and Cons


  • Fashion that fits sizes 10-32
  • Offers order cost spreading
  • Free Click & Collect on orders above £00
  • Easy 28-day returns
  • Offers 20% and free delivery on first orders
  • Offers unlimited Next Day and Nominated delivery for a year for £95


  • Unlimited Delivery only available to registered customers in the UK and for delivery to the UK
  • Free Click & Collect not available for large items
  • Item exchange not available
  • Does not accept payment via PayPal
  • Gift vouchers not available

Marisota Reviews


Reviews  162

Excellent              17%

Great                    5%

Average               2%

Poor                      11%

Bad                        65%

72% of reviewers recommend Marisota


Rated 4.0 – 6 reviews

ShopSafe Ranking

50th in Jeans and Casual Clothes

7th in Plus Size Clothing

Review Centre

1.3/5 from 15 reviews

13% of users recommend this


8.0 Very Good from 0 to 10

More reviews on Marisota can be found at: Mumsnet, BritainReviews, TopCashback, Sitejabber

Marisota Social Channels

Company Details
  • Registration Number: 00178367
  • Incorporation Date: 1921-12-13
  • Status: Active
Loan Details
  • APR: See Website
  • Loan Amount: See Website
  • Repayment Duration: See Website
Contact Marisota Online Shopping Catalogue
  • via Post: Griffin House, 40 Lever Street, Manchester, M60 6ES